Frequently Asked Questions.

Got questions? We’ve got answers.

  • We are conveniently located on Northern Blvd in Amherst. Once you turn onto Northern Blvd., Walmart will be on your left. Continue straight across railroad tracks and take your first right. Go to the back of the parking lot, take a right to Suite 16 - labeled, “MJOTC OFFICE SUITES”. Enter the building, walk downstairs to the waiting area, and we are in Suite number 3.

  • Heart of Hazel Counseling Services utilizes an online therapy platform through Simple Practice. You will sign up for the portal and we will meet there at your scheduled time through a link provided in your email. If there are technology issues, no worries! We utilize Google Meet as a backup. All technology is HIPAA compliant and secure.

  • Yes! We provide in-person therapy. If this is your preference. Please notify us at time of your consultation so that we may ensure we have in-person availability.

  • Your first appointment is about getting to know each other. Typically, we will review your paperwork, your therapist will share a bit about themselves, answer any questions you may have, and then we will dive into what you’re hoping to work on in therapy.

  • That is a great question! Duration of therapy is really personal. It really depends on your treatment goals and how long it takes to feel ready for discharge. This is an ongoing process that we work collaboratively toward.

  • Upon request, we will provide a good faith estimate of charges you can anticipate receiving out-of-pocket. Please do not hesitate to request this at any time during treatment.

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